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FAQ

  1. Do you have a catalog?
    Currently, we have 'virtual' catalog. All our products are displayed online, we do not have physical catalogs available.


  2. How to make a contract?
    It can be made by us after receiving your order details and faxed to you for your confirmation. It is requested to fax it back to us with your signature for our file.fax:0086 571 87552671


  3. How to find out product we want?
    Inputting the keyword needed in the column, it can search automaticly related products or articles.


  4. Minimum quantity?
    Different product has different quantity request. You can contact us by email for this inquiry.


  5. Payment?
    L/C at sight is accepted. Or D/P and T/T are possible after experiencing a certain period of business between us.


  6. Is any sample available?
    Yes. sample can be sent at freight collect.


  7. How about packing details?
    It depends on customer's requirements. A carton can contains 6 prs or more. Products are normally packed by polybag/pair or inner box/pair.


  8. How will my order be sent to me?
    Shipping by sea.


  9. How soon after I place my order will the delivery be made?
    It can be made in 45 days after the receiving the L/C at sight
    or 30% by T/T before production


  10. I have tried to place an order through www.zjfootwear.cn but I cannot get the order to complete. What should I do?
    Two options: 1.Please click here service@zjfootwear.cn and input your message, your name and email address, along with a detailed explanation of the problem. We attempt to correct the problem, and ensure that your order is taken promptly. Or,


  11. I've placed an order but want to cancel or change it. What should I do?
    Please email us your cancellation to houqing@zjfootwear.com


  12. Do you accept checks? What credit cards do you accept?
    L/C at sight is accepted. Or D/P and T/T possible after experiencing a certain period of business


  13. What is the status of my order?
    You will have our feedback 24 hours after your order has been accpeted. We will contact you by return through internet.


  14. How do I change or cancel my order?
    Please contact us immediately service@zjfootwear.cn if you need to change your order.



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